Terms and Conditions



Terms and Conditions

  1. Order Subject to Acceptance

All orders are subject to approval and acceptance in writing or by electronic record by MBSIWAV LP (“Seller”).

  1. Entire Agreement

Acceptance of orders, whether electronic, oral or written, is based on the express condition that Buyer agrees to all of the terms and conditions contained herein. Acceptance of delivery by Buyer will constitute Buyer’s assent to these terms and conditions. These terms and conditions represent the complete agreement of the parties, and no terms or conditions in any way adding to, modifying or otherwise changing the provisions stated herein shall be binding upon Seller unless made in writing or in an electronic record and signed by an officer of Seller. No modification of any of these terms will be effected by Seller’s shipment of goods following receipt of Buyer’s purchase order, shipping request or similar forms containing terms and conditions conflicting or inconsistent with the terms herein.

  1. Minimum Order Charge

A flat rate fee of $15.00 CDN ($12.00 USD – dependent on customer currency preference) will apply on any order with a calculated sub-total of less than $100.00.

  1. Prices

All prices are net of transportation costs, which shall be borne by Buyer, unless otherwise specified in writing or in an electronic record signed by an officer of Seller, and are subject to adjustment, without notice, to Seller’s prices in effect at the time of shipment. Any increase in transportation rates or any changes in routing resulting in an increase in transportation costs shall be paid and borne by Buyer. Prices payable by Buyer for the Products are specified on the invoice. Seller does not offer price protection. Backordered line items with lead times greater than 14 calendar days may be subject to price adjustment.

  1. Cash Discount

Cash discount, if any is indicated, will apply only on the net amount of invoice after deducting transportation charges and taxes thereon, unless otherwise specified, and will be allowed only if taken within the time stated, and provided there are no past due items.

  1. Payment

Credit cards are only accepted at the time of order or purchase. Payment for all other orders must be made in accordance with the terms in effect at the time the order was placed. Unless otherwise specified, payment terms are “due at time of shipping”. All Buyer accounts with “Net” payment provisions shall make assurances to deliver payment to Seller’s offices in Medicine Hat, Alberta within thirty (30) days after the goods are invoiced. All past due invoices shall accrue interest at the rate of 18% or highest amount permittable by law per annum unpaid balance until paid in full. Buyer’s failure to make timely payment may result in such action as revocation of credit, delay or cessation of future deliveries, repossession of unpaid delivered goods or any one or more of these. Notwithstanding any “net” payment provisions specified on the front of the invoice, Seller shall have no continuing obligation to deliver Products on credit, and any credit approval may be withdrawn by Seller at any time and without prior notice

  1. Force Majeure

Seller shall not be liable for delays in shipment or default in delivery for any reason of force majeure or for any cause beyond Seller’s reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, terrorist acts, embargoes or martial laws, (b)Seller’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Seller or others, (e) fire, flood or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in Seller’s performance due in whole or in part to any cause beyond Seller’s reasonable control, Seller shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

  1. Taxes

Buyer shall bear all applicable federal, provincial, municipal and other government taxes or excises of any nature whatsoever now or hereafter levied either directly or indirectly, upon the sale or transportation of any goods covered hereby shall be paid and borne by Buyer. Seller expressly reserves the right to include on the invoice for such sale, or to separately invoice Buyer for all applicable taxes, fees and charges and Buyer agrees that these amounts shall be immediately due and payable.

  1. Delivery Title/Risk of Loss

Unless otherwise agreed in a writing or electronic record signed by an officer of Seller, all delivery dates are estimates and, in no case, shall the Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of Seller’s failure to deliver the goods by the specified date. Delivery of goods to carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer’s. Any claim by Buyer against Seller for shortage or damage occurring prior to such delivery must be made in writing within thirty (30) days after receipt of shipment and accompanied by original transportation bill signed by carrier noting that carrier received goods from Seller in the condition claimed. Any claim by Buyer for damage occurring during shipment shall be made directly against the freight carrier, with a copy of such claim forwarded to Seller within thirty (30) days.

  1. Returned Shipment

Any shipments returned to Seller as a result of Buyer’s unexcused delay or failure to accept delivery will require Buyer to pay all additional costs incurred by Seller.

  1. Disclaimer of Warranties

The goods sold or supplied by Seller to Buyer shall have the warranty (if any) of the manufacturer or other supplier to Seller. Seller makes no warranty in respect of such goods or as to the existence or effect of any warranty of such manufacturer or supplier to Seller. THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE,INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  1. Limitation of Remedies

Seller shall not be liable for incidental or consequential losses, damages or expenses, directly or indirectly arising from the sale, handling or use of the goods, or from any other cause with respect to the goods or this agreement, whether such claim is based upon breach of contract, breach of warranty, strict liability in tort, negligence or any other legal theory. Seller’s liability hereunder in any case is expressly limited, at Seller’s election, to repair or replacement (in the form originally shipped) of goods not complying with this agreement, or to the repayment of, or crediting Buyer with, an amount equal to the purchase price of such goods. Any claim by Buyer with reference to the goods sold hereunder for any cause shall be deemed waived by Buyer unless submitted to Seller in writing within thirty (30) days from the date Buyer discovered, or should have discovered, any claimed breach. Any action for claims arising under this agreement must be commenced within one year following delivery of the goods.

  1. Security

Seller hereby retains (and Buyer grants to Seller) a security interest in all goods described herein and all goods heretofore and hereafter sold to Buyer by Seller, and all proceeds thereof, until the purchase price and all other liabilities due Seller in respect of such goods have been paid in full. Buyer shall execute and deliver to Seller any instruments or documents Seller deems appropriate to perfect said security interest. Seller at its discretion may require reasonable advance assurances of payment through irrevocable bank letters of credit or otherwise. Buyer authorizes, and ratifies and confirms, any filing heretofore or hereafter made by Seller which identifies the Buyer as debtor, Seller as secured party, and any goods heretofore or hereafter supplied by Seller to Buyer and the proceeds thereof as collateral. Seller may file a copy of this agreement at any time for the purpose of perfecting such security interest. Seller reserves the right to require payment for any shipment hereunder in advance, or satisfactory security in addition to that granted herein, if the financial performance or credit worthiness of Buyer is unsatisfactory to Seller. If Buyer fails to make payment in accordance with the terms of this agreement or otherwise fails to comply with any provision hereof, Seller may, at its option (and in addition to other remedies), cancel any unshipped portion of this order; in such event, Buyer will remain liable for all unpaid accounts.

  1. Method of Shipment

Seller will use all reasonable efforts to comply with Buyer’s requests as to method of shipment, but Seller reserves the right to use an alternate method of transportation or route of shipment if substantial delay might otherwise occur. In such cases Seller will notify Buyer of such changes as soon as reasonably possible.

  1. Shipping and Handling Charges

Unless otherwise specified all shipping and handling charges are at the Buyers expense. Charges are calculated when order has been processed.

  1. Return of Goods

All returns of any nature must be initiated by the request of a RMA through the MBSI WAV website. Please visit https://www.mbsiwav.com/support/forms/rma-form/ to start the process. All approved returns must be accompanied by an RMA number. MBSI WAV has a 30 day return policy from date of invoice in which D.O.A units or unopened goods can be returned without incurring a restocking fee. Any unit authorized through MBSI WAV as D.O.A. within the 30 day time frame will receive a replacement or credit upon the return of the defective unit(s).The return of unopened goods within the 30 day time frame for the purpose of a refund or exchange will have original purchased items credited back on account once authorized and received back to MBSI WAV. The return of unopened goods between 30-90 days from the date of invoice but will incur a 25% restocking fee. Unopened goods must be in received in 'like new' condition upon inspection including original packaging and all accessories with any applicable factory seals intact. The return of used or opened goods within the 30 day time frame for the purpose of a refund or exchange will be subject to review from which the product's return status will either be rejected or approved with a restocking fee of up to 45%.


  • Unused/Unopened < 30 Days: No Restocking Fee
  • Unused/Unopened 30-90 Days: 25% Restocking Fee
  • Used/Opened < 30 Days: Subject to review (Nonreturnable or restocking fee of up to 45%)
  • Used/Opened > 30 Days: Not Returnable


  1. Confidentiality

Any proposals, prints, brochures, drawings, or other information furnished to Buyer by Seller are intended for confidential use by Buyer, shall remain the property of Seller, and shall not be disclosed or used to the detriment of Seller’s competitive position.

  1. Exclusions

All of Seller’s drawings, descriptive matter, weights, dimensions, descriptions and illustrations contained in the Seller’s catalogues, price lists or advertisements are approximate only and intended merely to give a general idea of the goods described therein and shall not form part of this agreement.

  1. Modified Goods

Because Seller is continually changing and improving the products it carries, Seller may, at any time, withdraw any good from its current product offering, and Buyer further agrees to accept any substitution in fulfilment of Buyer’s order.

  1. Waiver

Waiver by Seller of any breach of these terms and conditions shall not be construed as a waiver of any other breach, and failure to exercise any right arising from any default hereunder shall not be deemed a waiver of such right which may be exercised at any subsequent time.

  1. Severability

In the event that any one or more of these terms or conditions is held invalid, illegal or unenforceable, such provision or provisions shall be severed and the remaining terms and conditions shall remain binding and effective.

  1. Controlling Law/Legal Proceedings

These Terms and Conditions and any agreement and all rights and obligations hereunder, including matters of construction, validity and performance) shall be interpreted in accordance with and governed by the laws of the Province of Alberta and the laws of Canada applicable therein.

  1. Non-Assignment by Buyer

This agreement shall be binding on the successors and assigns of the parties, but Buyer may not assign, transfer or delegate its rights or obligations under this Agreement without Seller’s prior express written consent.

  1. Rights and Remedies

Not Exclusive. No right or remedy conferred upon or reserved to Seller by this agreement shall be exclusive of any other right or remedy herein or by contract or law provided, all rights or remedies conferred upon Seller by this agreement and by law shall be cumulative and in addition to any other right or remedy available to Seller.

  1. Collection Costs

In the event of any default on the part of Buyer hereunder, Buyer agrees to pay any and all collection costs including court costs and reasonable legal fees incurred by Seller, whether or not suit is filed.

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